FAQ"s

From where do you ship your products?

This depends entirely on the product you ordered since some products are available from different warehouses that we have located around the country. Take a glance at our shipping policy for more information.

How can I search for an item?

Follow these steps to find your product:

Go to https://www.oralprecision.com
Locate our site's search bar that is on the upper left hand side of the site.
Type in a keyword or SKU and click "Go" next to the search bar.

A list of products matching your description will appear.

How can I track my order's progress?

You may check your order's shipping progress by tracking it with a tracking number. You receive this tracking number via an email that we send you once your order shipped and on its way.

How does your website prevent online theft?

All transactions on our site are encrypted with SSL technology. SSL technology is a security transmission protocol that uses encryption of all sensitive data that is interchanged between 2 (or more) parties. Also, we use PAYPAL to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS). Look for this logo by scrolling to the left of any page on the website:

How do I buy a product?

Follow these simple steps to make a purchase:

Search for the desired product by entering a keyword or description in the search bar located in the upper left hand area of oralprecition.com and click "Go".
Once you find it, click "add to cart" making sure the quantity of the item you want to purchase is correct.
After filling up your cart with the items you want to buy and in the desired quantities, simply click "proceed to checkout".

If you do not have an account with us, select "checkout as guest" under "CheckOut Method" and click "continue".

Type in the information regarding your order like billing and shipping info. Click "continue" in the "Order Review" portion of the checkout.
Fill in your payment information and click "pay now" to process your order.

How do I find the item I am looking for?

You can search a specific item by typing a keyword (for example the word "bandage") in the search box that is located on the top left side of the website. A list of products will appear that match your description. If you would like personalized assistance with your browsing or purchasing please contact us, one of our friendly reps will attend to your needs.

I make frequent purchases on your website. How can I create an account?

Creating your own account is easy!

Go to https://www.oralprecision.com
Click where it says: "Login or Register" in small underlined letters on the upper right hand side of the site.
Create an account (Register)

What methods of payment do you take?

We accept Visa, Mastercard, Amex and Discover. We also accept PayPal.

What time can I call your Client Service Reps?

Call us from Monday – Friday from 9am to 7pm EST by dialing toll free 1 (888) 614-6233.

Where are your offices located?

Our main office is in Miami, FL. View our contact us page for more information.

Who do you use to deliver my order?

You will receive an email once your package has been shipped. This email will contain the tracking number of your package as well as what courier service will be delivering your product.
UPS, FEDEX or USPS delivers your items.

Why did you cancel my order?

It is very rare that an order is cancelled. However, in the event that it does occur it is usually due to the unavailability of an item. A full refund is processed back to your account once your order has been cancelled. If you have any questions regarding your order you can always contact us.